Refund policy
Refund policy
Every StarKid Prints product is a personalized digital file made for your child and delivered by email. Because each file is created specifically for you and cannot be returned, all sales are final once the file has been delivered, except in the cases below. We want every family to be happy, so if something is not right, just write to us.
We will fix it or refund you if:
- There is a mistake in the personalization. If the name, age or other details do not match what you entered, we will correct it free of charge.
- You made a typo. One free correction within 7 days of delivery (for example, a misspelled name).
- Your file did not arrive. If you have not received your email within 24 hours (please check your spam or promotions folder first), contact us and we will resend it. If we cannot deliver it, we will refund you in full.
- The file is damaged or will not open. We will send a working file, or refund you if we cannot.
- You were charged twice for the same order. We will refund the duplicate.
How to request a fix or refund
Email orders@starkidprints.com with your order number and a short description of the problem. We reply within 1 to 2 business days. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to show it.
Customers in the European Union
Under EU consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, nor to digital content supplied immediately with your prior express consent and acknowledgement that you lose the right of withdrawal. This does not affect your statutory rights if a product is defective or not as described.